# Help Scout: Help Scout App Delays

- Impact (vendor’s label): major
- Status: resolved
- Started: 2019-12-23 17:45 UTC · Resolved: 2019-12-23 18:00 UTC · Duration: 15 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/5jsjp47g1m68](https://status.helpscout.com/incidents/5jsjp47g1m68)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2019-12-23 18:00 UTC: We've resolved the issues with Help Scout App delays this morning. During this time, you might've noticed delays with email processing, new emails in search, updates to folder counts, workflows, and issues with sidebar apps. We're glad to report that related backups have cleared and these functions should be operating as normal. Thanks again for your continued patience!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/5jsjp47g1m68 · Markdown: https://rewindex.com/company/help-scout/incidents/5jsjp47g1m68.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/5jsjp47g1m68 · Generated 2026-10-18T11:31:25.786Z