# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2016-06-15: impact minor (vendor’s label), 45 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/5gjc9b7hjkq7
Last updated: 2016-06-15T14:33:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-06-15 13:48 UTC · Resolved: 2016-06-15 14:33 UTC · Duration: 45 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/5gjc9b7hjkq7](https://status.helpscout.com/incidents/5gjc9b7hjkq7)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-06-15 14:33 UTC: This morning around 9:45am EDT, we started seeing slow page load times across the web app. We’re still investigating the cause of today's sluggishness, and will post a follow-up with more information as soon as possible. At roughly 10:15am EDT, all services returned to normal.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-06-15 13:48 UTC, resolved after 45 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/5gjc9b7hjkq7
- Citation: Help Scout, “Connection Issues” (2016-06-15 13:48 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/5gjc9b7hjkq7 (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2016-06-15)](https://rewindex.com/company/help-scout/incidents/5gjc9b7hjkq7)`


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Canonical: https://rewindex.com/company/help-scout/incidents/5gjc9b7hjkq7 · Markdown: https://rewindex.com/company/help-scout/incidents/5gjc9b7hjkq7.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/5gjc9b7hjkq7 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T17:21:28.032Z