# Help Scout: Search and Folder issues

> Help Scout status incident “Search and Folder issues” on 2018-11-01: impact minor (vendor’s label), 3.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/4v9gf7thh1rk
Last updated: 2018-11-01T17:17:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-11-01 14:02 UTC · Resolved: 2018-11-01 17:17 UTC · Duration: 3.3 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/4v9gf7thh1rk](https://status.helpscout.com/incidents/4v9gf7thh1rk)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-11-01 17:17 UTC: Let's close this one out now. Everything looks to have stabilised but we'll keep track of the ongoing status at our third-party integration partner. Any emails sent during the sluggish period earlier this morning have been delivered, and all folder counts should be accurate. Sorry again for the trouble earlier today.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-11-01 14:02 UTC, resolved after 3.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/4v9gf7thh1rk
- Citation: Help Scout, “Search and Folder issues” (2018-11-01 14:02 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/4v9gf7thh1rk (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder issues (2018-11-01)](https://rewindex.com/company/help-scout/incidents/4v9gf7thh1rk)`


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Canonical: https://rewindex.com/company/help-scout/incidents/4v9gf7thh1rk · Markdown: https://rewindex.com/company/help-scout/incidents/4v9gf7thh1rk.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/4v9gf7thh1rk · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T22:25:14.819Z