# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2021-03-10: impact minor (vendor’s label), 44 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/4m26yw941k0m
Last updated: 2021-03-10T12:40:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-03-10 11:56 UTC · Resolved: 2021-03-10 12:40 UTC · Duration: 44 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/4m26yw941k0m](https://status.helpscout.com/incidents/4m26yw941k0m)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-03-10 12:40 UTC: Hi folks. Thanks for your patience this morning while our team investigated and resolved the cause of the slowness experienced in the app. Search, emails and workflows should all be working correctly once again but if you're seeing anything odd please drop us an email to help@helpscout.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-03-10 11:56 UTC, resolved after 44 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/4m26yw941k0m
- Citation: Help Scout, “Search and Folder Issues” (2021-03-10 11:56 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/4m26yw941k0m (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2021-03-10)](https://rewindex.com/company/help-scout/incidents/4m26yw941k0m)`


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Canonical: https://rewindex.com/company/help-scout/incidents/4m26yw941k0m · Markdown: https://rewindex.com/company/help-scout/incidents/4m26yw941k0m.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/4m26yw941k0m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:22:12.243Z