# Help Scout: Workflows, folder counts, message preview delays

> Help Scout status incident “Workflows, folder counts, message preview delays” on 2016-07-07: impact minor (vendor’s label), 3.4 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/45nfq2vq4brm
Last updated: 2016-07-07T07:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2016-07-07 04:35 UTC · Resolved: 2016-07-07 07:58 UTC · Duration: 3.4 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/45nfq2vq4brm](https://status.helpscout.com/incidents/45nfq2vq4brm)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-07-07 07:58 UTC: Folder counts and message previews are back to normal. We're still waiting for workflows to catch-up, but we should be in the clear very soon. We're closing this one out, sorry for the trouble tonight!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2016-07-07 04:35 UTC, resolved after 3.4 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/45nfq2vq4brm
- Citation: Help Scout, “Workflows, folder counts, message preview delays” (2016-07-07 04:35 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/45nfq2vq4brm (CC BY 4.0).
- Markdown link: `[Help Scout: Workflows, folder counts, message preview delays (2016-07-07)](https://rewindex.com/company/help-scout/incidents/45nfq2vq4brm)`


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Canonical: https://rewindex.com/company/help-scout/incidents/45nfq2vq4brm · Markdown: https://rewindex.com/company/help-scout/incidents/45nfq2vq4brm.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/45nfq2vq4brm · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:19:47.792Z