# Help Scout: Elevated Connection Errors

> Help Scout status incident “Elevated Connection Errors” on 2015-01-06: impact none (vendor’s label), 41 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/3l27nymq0f27
Last updated: 2015-01-06T13:00:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2015-01-06 12:19 UTC · Resolved: 2015-01-06 13:00 UTC · Duration: 41 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/3l27nymq0f27](https://status.helpscout.com/incidents/3l27nymq0f27)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-01-06 13:00 UTC: What we know so far is that from 4:30am - 5:50am EST, some pages in Help Scout were generating an "Operation Timed Out" error. We had on call engineers at the time, but no one on our support team was available at that hour, so our communication was not as good as it should have been. We're going to mark the issue resolved for now and start work on a postmortem that will explain everything in greater detail.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2015-01-06 12:19 UTC, resolved after 41 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/3l27nymq0f27
- Citation: Help Scout, “Elevated Connection Errors” (2015-01-06 12:19 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/3l27nymq0f27 (CC BY 4.0).
- Markdown link: `[Help Scout: Elevated Connection Errors (2015-01-06)](https://rewindex.com/company/help-scout/incidents/3l27nymq0f27)`


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Canonical: https://rewindex.com/company/help-scout/incidents/3l27nymq0f27 · Markdown: https://rewindex.com/company/help-scout/incidents/3l27nymq0f27.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/3l27nymq0f27 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:42:00.108Z