# Help Scout: Email delays for some accounts

> Help Scout status incident “Email delays for some accounts” on 2021-02-03: impact minor (vendor’s label), 7.3 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/2zggcyqjs50m
Last updated: 2021-02-03T13:46:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-02-03 06:28 UTC · Resolved: 2021-02-03 13:46 UTC · Duration: 7.3 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/2zggcyqjs50m](https://status.helpscout.com/incidents/2zggcyqjs50m)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-02-03 13:46 UTC: We're closing this one out, folks! Delivery issues have been resolved. Our remediation efforts on delayed emails continue, and we'll reach out individually to any directly impacted customers. Thank you for your patience while we resolved this.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-02-03 06:28 UTC, resolved after 7.3 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/2zggcyqjs50m
- Citation: Help Scout, “Email delays for some accounts” (2021-02-03 06:28 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/2zggcyqjs50m (CC BY 4.0).
- Markdown link: `[Help Scout: Email delays for some accounts (2021-02-03)](https://rewindex.com/company/help-scout/incidents/2zggcyqjs50m)`


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Canonical: https://rewindex.com/company/help-scout/incidents/2zggcyqjs50m · Markdown: https://rewindex.com/company/help-scout/incidents/2zggcyqjs50m.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/2zggcyqjs50m · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:51:11.882Z