# Help Scout: Help Scout App Delays

> Help Scout status incident “Help Scout App Delays” on 2020-04-14: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/2ykgwbxr4bvl
Last updated: 2020-04-14T11:30:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2020-04-14 11:30 UTC · Resolved: 2020-04-14 11:30 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/2ykgwbxr4bvl](https://status.helpscout.com/incidents/2ykgwbxr4bvl)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-04-14 11:30 UTC: We've resolved the issues with Help Scout App delays this morning. During this time, you might've noticed delays with email processing, new emails in search, updates to folder counts, workflows, and issues with sidebar apps. We're glad to report that related backups have cleared and these functions should be operating as normal. Thanks for your continued patience.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Help Scout, started 2020-04-14 11:30 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/2ykgwbxr4bvl
- Citation: Help Scout, “Help Scout App Delays” (2020-04-14 11:30 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/2ykgwbxr4bvl (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout App Delays (2020-04-14)](https://rewindex.com/company/help-scout/incidents/2ykgwbxr4bvl)`


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Canonical: https://rewindex.com/company/help-scout/incidents/2ykgwbxr4bvl · Markdown: https://rewindex.com/company/help-scout/incidents/2ykgwbxr4bvl.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/2ykgwbxr4bvl · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:02:40.307Z