# Help Scout: Connection Issues

- Impact (vendor’s label): major
- Status: resolved
- Started: 2016-08-16 16:32 UTC · Resolved: 2016-08-16 16:36 UTC · Duration: 4 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/2y3krllm89f2](https://status.helpscout.com/incidents/2y3krllm89f2)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2016-08-16 16:36 UTC: And we're back. We reverted an update which did not go to plan, bringing the help desk down for roughly two minutes. Everything is now running smoothly, apologies for the trouble!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


---
Canonical: https://rewindex.com/company/help-scout/incidents/2y3krllm89f2 · Markdown: https://rewindex.com/company/help-scout/incidents/2y3krllm89f2.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/2y3krllm89f2 · Generated 2026-10-18T10:30:50.469Z