# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2020-12-15: impact minor (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/2ht54b0b4qp9
Last updated: 2020-12-15T10:50:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-12-15 09:44 UTC · Resolved: 2020-12-15 10:50 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/2ht54b0b4qp9](https://status.helpscout.com/incidents/2ht54b0b4qp9)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-12-15 10:50 UTC: Hi folks. Thanks for your patience this morning while our team investigated and resolved the cause of the slowness you experienced in the app this morning. Search, emails and workflows should all be working correctly once again but if you're seeing anything odd please drop us an email to help@helpscout.com.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-12-15 09:44 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/2ht54b0b4qp9
- Citation: Help Scout, “Search and Folder Issues” (2020-12-15 09:44 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/2ht54b0b4qp9 (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2020-12-15)](https://rewindex.com/company/help-scout/incidents/2ht54b0b4qp9)`


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Canonical: https://rewindex.com/company/help-scout/incidents/2ht54b0b4qp9 · Markdown: https://rewindex.com/company/help-scout/incidents/2ht54b0b4qp9.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/2ht54b0b4qp9 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:20:53.771Z