# Help Scout: Momentary downtime due to cloud provider

- Impact (vendor’s label): major
- Status: resolved
- Started: 2024-08-15 17:00 UTC · Resolved: 2024-08-15 17:00 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/24m9lcmzj2ld](https://status.helpscout.com/incidents/24m9lcmzj2ld)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2024-08-15 17:00 UTC: We experienced 5 minutes of connection issues due to our cloud provider and recovered automatically. The downtime began at 11:05a ET and ended at 11:10.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._


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Canonical: https://rewindex.com/company/help-scout/incidents/24m9lcmzj2ld · Markdown: https://rewindex.com/company/help-scout/incidents/24m9lcmzj2ld.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/24m9lcmzj2ld · Generated 2026-10-18T11:29:23.810Z