# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2018-07-17: impact minor (vendor’s label), 58 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/20plj59n63gx
Last updated: 2018-07-17T19:22:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-07-17 18:24 UTC · Resolved: 2018-07-17 19:22 UTC · Duration: 58 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/20plj59n63gx](https://status.helpscout.com/incidents/20plj59n63gx)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-07-17 19:22 UTC: This incident has been resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-07-17 18:24 UTC, resolved after 58 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/20plj59n63gx
- Citation: Help Scout, “Search and Folder Issues” (2018-07-17 18:24 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/20plj59n63gx (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2018-07-17)](https://rewindex.com/company/help-scout/incidents/20plj59n63gx)`


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Canonical: https://rewindex.com/company/help-scout/incidents/20plj59n63gx · Markdown: https://rewindex.com/company/help-scout/incidents/20plj59n63gx.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/20plj59n63gx · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:31:49.546Z