# Help Scout: Connection Issues

> Help Scout status incident “Connection Issues” on 2018-07-16: impact minor (vendor’s label), 30 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/1s11c68dmz0w
Last updated: 2018-07-16T21:32:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2018-07-16 21:02 UTC · Resolved: 2018-07-16 21:32 UTC · Duration: 30 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/1s11c68dmz0w](https://status.helpscout.com/incidents/1s11c68dmz0w)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2018-07-16 21:32 UTC: Performance is stable across the board, so we're closing this out. Email queues are empty and processing messages in a timely manner, as expected. We'll continue to monitor all services over the next few hours. We have a hunch about what caused today's downtime. We'll publish a follow-up in the next 24 hours with a more complete description of what happened.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2018-07-16 21:02 UTC, resolved after 30 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/1s11c68dmz0w
- Citation: Help Scout, “Connection Issues” (2018-07-16 21:02 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/1s11c68dmz0w (CC BY 4.0).
- Markdown link: `[Help Scout: Connection Issues (2018-07-16)](https://rewindex.com/company/help-scout/incidents/1s11c68dmz0w)`


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Canonical: https://rewindex.com/company/help-scout/incidents/1s11c68dmz0w · Markdown: https://rewindex.com/company/help-scout/incidents/1s11c68dmz0w.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/1s11c68dmz0w · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T18:45:00.588Z