# Help Scout: Elevated Connection Timeouts

> Help Scout status incident “Elevated Connection Timeouts” on 2015-02-04: impact minor (vendor’s label), 35 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/1fxbrh7wjrgp
Last updated: 2015-02-05T00:01:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2015-02-04 23:26 UTC · Resolved: 2015-02-05 00:01 UTC · Duration: 35 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/1fxbrh7wjrgp](https://status.helpscout.com/incidents/1fxbrh7wjrgp)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2015-02-05 00:01 UTC: The web app experienced sporadic timeout errors between roughly 6:04-6:12pm EST. Everything cleared up and stayed that way after that. We think it was a network blip of some kind and were unable to identify any infrastructure issues on our side.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2015-02-04 23:26 UTC, resolved after 35 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/1fxbrh7wjrgp
- Citation: Help Scout, “Elevated Connection Timeouts” (2015-02-04 23:26 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/1fxbrh7wjrgp (CC BY 4.0).
- Markdown link: `[Help Scout: Elevated Connection Timeouts (2015-02-04)](https://rewindex.com/company/help-scout/incidents/1fxbrh7wjrgp)`


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Canonical: https://rewindex.com/company/help-scout/incidents/1fxbrh7wjrgp · Markdown: https://rewindex.com/company/help-scout/incidents/1fxbrh7wjrgp.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/1fxbrh7wjrgp · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:04:52.342Z