# Help Scout: Reporting Views Displaying Inconsistent Metrics

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-04-13 21:51 UTC · Resolved: 2026-04-13 23:27 UTC · Duration: 1.6 h
- Updates: 3 · Affected components: Web App
- [Vendor status page: https://stspg.io/l5cthdxzwm2g](https://stspg.io/l5cthdxzwm2g)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2026-04-13 21:51 UTC: Hey there folks, we're currently receiving reports of Reporting Views displaying inconsistent metrics. Our team is investigating and we'll be back with more updates soon!
- **investigating** 2026-04-13 22:57 UTC: Our team are still investigating issues with Reports. For now, you may see some inconsistent metrics as well as issues when creating/applying views to Reports. We'll post again as soon as we have more to share - thanks for your patience while we work on this!
- **resolved** 2026-04-13 23:27 UTC: Our team has resolved this issue. You should no longer see inconsistent reporting metrics or any issues with reporting views. Apologies for the disruption today, folks!


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Canonical: https://rewindex.com/company/help-scout/incidents/1c3mytxfwjrd · Markdown: https://rewindex.com/company/help-scout/incidents/1c3mytxfwjrd.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/1c3mytxfwjrd · Generated 2026-10-18T13:33:57.370Z