# Help Scout: Web App Connection Timeouts

> Help Scout status incident “Web App Connection Timeouts” on 2023-11-28: impact minor (vendor’s label), 43 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/0xvr9wg5fw95
Last updated: 2023-11-28T17:16:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-11-28 16:33 UTC · Resolved: 2023-11-28 17:16 UTC · Duration: 43 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/0xvr9wg5fw95](https://status.helpscout.com/incidents/0xvr9wg5fw95)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2023-11-28 17:16 UTC: Our team released a fix to address the issue with long page loads, and it should now be resolved. Very sorry for the trouble today!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2023-11-28 16:33 UTC, resolved after 43 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/0xvr9wg5fw95
- Citation: Help Scout, “Web App Connection Timeouts” (2023-11-28 16:33 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/0xvr9wg5fw95 (CC BY 4.0).
- Markdown link: `[Help Scout: Web App Connection Timeouts (2023-11-28)](https://rewindex.com/company/help-scout/incidents/0xvr9wg5fw95)`


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Canonical: https://rewindex.com/company/help-scout/incidents/0xvr9wg5fw95 · Markdown: https://rewindex.com/company/help-scout/incidents/0xvr9wg5fw95.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/0xvr9wg5fw95 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:57:02.365Z