# Help Scout: Search and Folder Issues

> Help Scout status incident “Search and Folder Issues” on 2020-09-11: impact minor (vendor’s label), 17 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/0ntynbbtwymf
Last updated: 2020-09-11T10:58:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2020-09-11 10:41 UTC · Resolved: 2020-09-11 10:58 UTC · Duration: 17 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/0ntynbbtwymf](https://status.helpscout.com/incidents/0ntynbbtwymf)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2020-09-11 10:58 UTC: Folder counts, message previews, search results and new email processing are in the clear. We're closing this one out. Apologies for the trouble this Friday morning!

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2020-09-11 10:41 UTC, resolved after 17 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/0ntynbbtwymf
- Citation: Help Scout, “Search and Folder Issues” (2020-09-11 10:41 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/0ntynbbtwymf (CC BY 4.0).
- Markdown link: `[Help Scout: Search and Folder Issues (2020-09-11)](https://rewindex.com/company/help-scout/incidents/0ntynbbtwymf)`


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Canonical: https://rewindex.com/company/help-scout/incidents/0ntynbbtwymf · Markdown: https://rewindex.com/company/help-scout/incidents/0ntynbbtwymf.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/0ntynbbtwymf · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:55:48.419Z