# Help Scout: Email Delays

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-12-10 16:36 UTC · Resolved: 2025-12-10 18:29 UTC · Duration: 1.9 h
- Updates: 4 · Affected components: Email Processing
- [Vendor status page: https://stspg.io/tgzvm63b43r0](https://stspg.io/tgzvm63b43r0)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **investigating** 2025-12-10 16:36 UTC: We're investigating reports of delays in email delivery to Help Scout.  Our team is looking into this, and we'll post updates here as soon as we have them.
- **identified** 2025-12-10 17:05 UTC: Our team has identified the issue which has caused delays to inbound emails. We're still seeing delays, but we've identified the issue and we're working on a fix. We'll post an update when we've got more news to share.
- **monitoring** 2025-12-10 17:40 UTC: Making progress! We're currently processing the email backlog and you should see new messages starting to trickle in to your inboxes.
- **resolved** 2025-12-10 18:29 UTC: The email backlog has been processed, and the issue is now fully resolved. Inbound email should be back to normal, so we're closing this one out. Apologies for the trouble!


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Canonical: https://rewindex.com/company/help-scout/incidents/0m1bz6pqjv1k · Markdown: https://rewindex.com/company/help-scout/incidents/0m1bz6pqjv1k.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/0m1bz6pqjv1k · Generated 2026-10-18T09:58:29.071Z