# Help Scout: Login Issue

> Help Scout status incident “Login Issue” on 2021-02-26: impact minor (vendor’s label), 43 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/help-scout/incidents/0clgx5yyprzv
Last updated: 2021-02-26T15:44:00Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2021-02-26 15:01 UTC · Resolved: 2021-02-26 15:44 UTC · Duration: 43 min
- Updates: 1
- [Vendor status page: https://status.helpscout.com/incidents/0clgx5yyprzv](https://status.helpscout.com/incidents/0clgx5yyprzv)
- [Company: Help Scout](https://rewindex.com/company/help-scout.md)

## Timeline of updates

- **resolved** 2021-02-26 15:44 UTC: We have identified that there are issues with SMS based 2 Factor Authentication (2FA), using one of our third party providers, when trying to login to Help Scout. Once we have confirmation that the third party provider is operational, we will contact those affected. If you are currently experiencing issues logging in using SMS based 2FA, please contact Help Scout Support at help@helpscout.com for assistance.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: minor) posted by Help Scout, started 2021-02-26 15:01 UTC, resolved after 43 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/help-scout/incidents/0clgx5yyprzv
- Citation: Help Scout, “Login Issue” (2021-02-26 15:01 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/incidents/0clgx5yyprzv (CC BY 4.0).
- Markdown link: `[Help Scout: Login Issue (2021-02-26)](https://rewindex.com/company/help-scout/incidents/0clgx5yyprzv)`


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Canonical: https://rewindex.com/company/help-scout/incidents/0clgx5yyprzv · Markdown: https://rewindex.com/company/help-scout/incidents/0clgx5yyprzv.md · JSON: https://rewindex.com/api/v1/companies/help-scout/incidents/0clgx5yyprzv · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T16:17:43.504Z