# Help Scout in August 2026: incidents, uptime and changes

> Help Scout in August 2026: 5 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2026/08
Last updated: 2026-09-01T00:00:00Z

- Incidents posted: 5 (major/critical: 0) · Maintenance: 2
- By vendor impact label: minor 5
- Uptime (vendor-reported): 100% free of major/critical incidents, 98.46% free of any incident; outage time 0 min, incident time 11 h 23 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2026](https://rewindex.com/company/help-scout/2026/07.md) · Next: [September 2026](https://rewindex.com/company/help-scout/2026/09.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Report Loading](https://rewindex.com/company/help-scout/incidents/3ldjkm1v5cg4.md) | minor | 2026-08-06 16:12 UTC | 2026-08-06 17:26 UTC | 1.2 h | resolved |
| [SLA issues](https://rewindex.com/company/help-scout/incidents/zrx6lgpxfxqc.md) | minor | 2026-08-13 23:17 UTC | 2026-08-14 01:00 UTC | 1.7 h | resolved |
| [Beacon Issues](https://rewindex.com/company/help-scout/incidents/qpd3rthxhv3q.md) | minor | 2026-08-14 14:59 UTC | 2026-08-14 16:17 UTC | 1.3 h | resolved |
| [App Access Issues](https://rewindex.com/company/help-scout/incidents/bxlxhtbw595y.md) | minor | 2026-08-18 15:38 UTC | 2026-08-18 18:50 UTC | 3.2 h | resolved |
| [Mailbox counts](https://rewindex.com/company/help-scout/incidents/y2rsrg62wqx4.md) | minor | 2026-08-31 15:09 UTC | 2026-08-31 19:06 UTC | 4.0 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/zt1w19z0d3t3.md) | maintenance | 2026-08-14 07:00 UTC | 2026-08-14 08:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/v8glwxxq4lyr.md) | maintenance | 2026-08-27 09:00 UTC | not resolved | ongoing | unknown |

## Cite this

Help Scout posted 5 status incidents in August 2026 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2026/08
- Citation: Help Scout, “Help Scout in August 2026” (2026-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2026/08 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in August 2026 (2026-08-01)](https://rewindex.com/company/help-scout/2026/08)`


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Canonical: https://rewindex.com/company/help-scout/2026/08 · Markdown: https://rewindex.com/company/help-scout/2026/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:28:29.610Z