# Help Scout in January 2026: incidents, uptime and changes

> Help Scout in January 2026: 2 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2026/01
Last updated: 2026-02-01T00:00:00Z

- Incidents posted: 2 (major/critical: 0) · Maintenance: 3
- By vendor impact label: minor 1, none 1
- Uptime (vendor-reported): 100% free of major/critical incidents, 98.66% free of any incident; outage time 0 min, incident time 9 h 55 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [December 2025](https://rewindex.com/company/help-scout/2025/12.md) · Next: [February 2026](https://rewindex.com/company/help-scout/2026/02.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Search and Page Load Issues](https://rewindex.com/company/help-scout/incidents/3z0plsbg3nt2.md) | none | 2026-01-08 15:42 UTC | 2026-01-08 15:42 UTC | 0 min | resolved |
| [Outlook Outage](https://rewindex.com/company/help-scout/incidents/62c50q37wvxj.md) | minor | 2026-01-22 20:46 UTC | 2026-01-23 06:40 UTC | 9.9 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/rbdzcpw1bd4w.md) | maintenance | 2026-01-24 15:00 UTC | 2026-01-24 16:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/0l8qzpm099fn.md) | maintenance | 2026-01-24 17:00 UTC | 2026-01-24 17:23 UTC | 23 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/6hs6k9tz3bmm.md) | maintenance | 2026-01-29 08:30 UTC | 2026-01-29 09:00 UTC | 30 min | resolved |

## Cite this

Help Scout posted 2 status incidents in January 2026 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2026/01
- Citation: Help Scout, “Help Scout in January 2026” (2026-01-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2026/01 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in January 2026 (2026-01-01)](https://rewindex.com/company/help-scout/2026/01)`


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Canonical: https://rewindex.com/company/help-scout/2026/01 · Markdown: https://rewindex.com/company/help-scout/2026/01.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:30:47.643Z