# Help Scout in September 2025: incidents, uptime and changes

> Help Scout in September 2025: 4 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2025/09
Last updated: 2025-10-01T00:00:00Z

- Incidents posted: 4 (major/critical: 0) · Maintenance: 2
- By vendor impact label: minor 4
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.11% free of any incident; outage time 0 min, incident time 6 h 23 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2025](https://rewindex.com/company/help-scout/2025/08.md) · Next: [October 2025](https://rewindex.com/company/help-scout/2025/10.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Delays in Updating Views](https://rewindex.com/company/help-scout/incidents/19tn75r6pm0f.md) | minor | 2025-09-09 20:45 UTC | 2025-09-10 00:55 UTC | 4.2 h | resolved |
| [Degraded Performance & Slow Loading Issues](https://rewindex.com/company/help-scout/incidents/1bz4tbd82fg5.md) | minor | 2025-09-15 13:25 UTC | 2025-09-15 14:11 UTC | 46 min | resolved |
| [Delays to Conversation Updates](https://rewindex.com/company/help-scout/incidents/njtflxrtz7mt.md) | minor | 2025-09-15 17:24 UTC | 2025-09-15 18:02 UTC | 38 min | resolved |
| [Degraded Performance & Slow Loading Issues](https://rewindex.com/company/help-scout/incidents/wp7nrpfj7wyj.md) | minor | 2025-09-16 08:18 UTC | 2025-09-16 09:06 UTC | 48 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/1kj0bzwg7q4m.md) | maintenance | 2025-09-06 12:00 UTC | 2025-09-06 12:41 UTC | 41 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/tfx73jy8djg7.md) | maintenance | 2025-09-24 04:00 UTC | 2025-09-24 04:44 UTC | 44 min | resolved |

## Cite this

Help Scout posted 4 status incidents in September 2025 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2025/09
- Citation: Help Scout, “Help Scout in September 2025” (2025-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2025/09 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in September 2025 (2025-09-01)](https://rewindex.com/company/help-scout/2025/09)`


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Canonical: https://rewindex.com/company/help-scout/2025/09 · Markdown: https://rewindex.com/company/help-scout/2025/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:34:34.448Z