# Help Scout in August 2025: incidents, uptime and changes

> Help Scout in August 2025: 1 incident on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2025/08
Last updated: 2025-09-01T00:00:00Z

- Incidents posted: 1 (major/critical: 0) · Maintenance: 1
- By vendor impact label: minor 1
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.85% free of any incident; outage time 0 min, incident time 1 h 5 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2025](https://rewindex.com/company/help-scout/2025/07.md) · Next: [September 2025](https://rewindex.com/company/help-scout/2025/09.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Web App Connection Timeouts](https://rewindex.com/company/help-scout/incidents/r80tq6xyyxkm.md) | minor | 2025-08-07 21:09 UTC | 2025-08-07 22:15 UTC | 1.1 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/6p9pxtly339j.md) | maintenance | 2025-08-23 13:00 UTC | 2025-08-23 13:11 UTC | 11 min | resolved |

## Cite this

Help Scout posted 1 status incident in August 2025 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2025/08
- Citation: Help Scout, “Help Scout in August 2025” (2025-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2025/08 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in August 2025 (2025-08-01)](https://rewindex.com/company/help-scout/2025/08)`


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Canonical: https://rewindex.com/company/help-scout/2025/08 · Markdown: https://rewindex.com/company/help-scout/2025/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:55:54.708Z