# Help Scout in June 2025: incidents, uptime and changes

> Help Scout in June 2025: 5 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2025/06
Last updated: 2025-07-01T00:00:00Z

- Incidents posted: 5 (major/critical: 0) · Maintenance: 3
- By vendor impact label: minor 3, none 2
- Uptime (vendor-reported): 100% free of major/critical incidents, 98.49% free of any incident; outage time 0 min, incident time 10 h 51 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [May 2025](https://rewindex.com/company/help-scout/2025/05.md) · Next: [July 2025](https://rewindex.com/company/help-scout/2025/07.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/fxjn3nvg60by.md) | minor | 2025-06-05 16:09 UTC | 2025-06-05 21:54 UTC | 5.8 h | resolved |
| [AI Features: Our AI service provider is experiencing issues](https://rewindex.com/company/help-scout/incidents/f388wm51mjms.md) | minor | 2025-06-10 12:29 UTC | 2025-06-10 17:17 UTC | 4.8 h | resolved |
| [Issues with Email Delivery](https://rewindex.com/company/help-scout/incidents/jwqcxk5d4qdn.md) | none | 2025-06-12 19:18 UTC | 2025-06-12 19:54 UTC | 36 min | resolved |
| [Web App Connection Timeouts](https://rewindex.com/company/help-scout/incidents/vfylt7y78ywj.md) | none | 2025-06-23 14:04 UTC | 2025-06-23 14:04 UTC | 0 min | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/0wp3qlssgwnr.md) | minor | 2025-06-24 12:56 UTC | 2025-06-24 13:14 UTC | 18 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/9741g0q022rq.md) | maintenance | 2025-06-07 14:30 UTC | 2025-06-07 14:47 UTC | 17 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/lyknyv1znp3z.md) | maintenance | 2025-06-14 13:00 UTC | 2025-06-14 15:01 UTC | 2.0 h | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/xb18sttfm64q.md) | maintenance | 2025-06-16 13:30 UTC | 2025-06-16 15:30 UTC | 2.0 h | resolved |

## Cite this

Help Scout posted 5 status incidents in June 2025 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2025/06
- Citation: Help Scout, “Help Scout in June 2025” (2025-06-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2025/06 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in June 2025 (2025-06-01)](https://rewindex.com/company/help-scout/2025/06)`


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Canonical: https://rewindex.com/company/help-scout/2025/06 · Markdown: https://rewindex.com/company/help-scout/2025/06.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:30:48.834Z