# Help Scout in May 2025: incidents, uptime and changes

> Help Scout in May 2025: 1 incident on its status page (1 major or critical), 99.97% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2025/05
Last updated: 2025-06-01T00:00:00Z

- Incidents posted: 1 (major/critical: 1) · Maintenance: 2
- By vendor impact label: major 1
- Uptime (vendor-reported): 99.97% free of major/critical incidents, 99.97% free of any incident; outage time 11 min, incident time 11 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2025](https://rewindex.com/company/help-scout/2025/04.md) · Next: [June 2025](https://rewindex.com/company/help-scout/2025/06.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Views Loading Issues](https://rewindex.com/company/help-scout/incidents/y2mcy4fyfszn.md) | major | 2025-05-26 16:02 UTC | 2025-05-26 16:13 UTC | 11 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Views Loading Issues](https://rewindex.com/company/help-scout/incidents/y2mcy4fyfszn.md) | major | 2025-05-26 16:02 UTC | 2025-05-26 16:13 UTC | 11 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/ddjq4t9jgjc7.md) | maintenance | 2025-05-24 13:30 UTC | 2025-05-24 14:30 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/rn9dxc21vg54.md) | maintenance | 2025-05-25 23:00 UTC | 2025-05-26 00:00 UTC | 1.0 h | resolved |

## Cite this

Help Scout posted 1 status incident in May 2025 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2025/05
- Citation: Help Scout, “Help Scout in May 2025” (2025-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2025/05 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in May 2025 (2025-05-01)](https://rewindex.com/company/help-scout/2025/05)`


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Canonical: https://rewindex.com/company/help-scout/2025/05 · Markdown: https://rewindex.com/company/help-scout/2025/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:54:53.816Z