# Help Scout in October 2024: incidents, uptime and changes

> Help Scout in October 2024: 5 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2024/10
Last updated: 2024-11-01T00:00:00Z

- Incidents posted: 5 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 2, none 3
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.89% free of any incident; outage time 0 min, incident time 48 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2024](https://rewindex.com/company/help-scout/2024/09.md) · Next: [November 2024](https://rewindex.com/company/help-scout/2024/11.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [General Instability and Inbound Email Delay](https://rewindex.com/company/help-scout/incidents/0jknbvpmz5xj.md) | none | 2024-10-02 01:30 UTC | 2024-10-02 01:30 UTC | 0 min | resolved |
| [Access Issues](https://rewindex.com/company/help-scout/incidents/gvfgsfbm712d.md) | minor | 2024-10-09 13:29 UTC | 2024-10-09 14:10 UTC | 41 min | resolved |
| [Inbound Email Delays](https://rewindex.com/company/help-scout/incidents/mrgr25w9cyln.md) | minor | 2024-10-21 14:41 UTC | 2024-10-21 14:48 UTC | 7 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/7zq9k66lt0pf.md) | none | 2024-10-23 18:00 UTC | 2024-10-23 18:00 UTC | 0 min | resolved |
| [Docs sites are down](https://rewindex.com/company/help-scout/incidents/pdlww928k484.md) | none | 2024-10-25 20:00 UTC | 2024-10-25 20:00 UTC | 0 min | resolved |

## Cite this

Help Scout posted 5 status incidents in October 2024 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2024/10
- Citation: Help Scout, “Help Scout in October 2024” (2024-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2024/10 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in October 2024 (2024-10-01)](https://rewindex.com/company/help-scout/2024/10)`


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Canonical: https://rewindex.com/company/help-scout/2024/10 · Markdown: https://rewindex.com/company/help-scout/2024/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:33:56.887Z