# Help Scout in February 2024: incidents, uptime and changes

> Help Scout in February 2024: 4 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2024/02
Last updated: 2024-03-01T00:00:00Z

- Incidents posted: 4 (major/critical: 0) · Maintenance: 2
- By vendor impact label: minor 2, none 2
- Uptime (vendor-reported): 100% free of major/critical incidents, 93.05% free of any incident; outage time 0 min, incident time 2.0 days
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2024](https://rewindex.com/company/help-scout/2024/01.md) · Next: [March 2024](https://rewindex.com/company/help-scout/2024/03.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection and Feature Issues](https://rewindex.com/company/help-scout/incidents/f4d9d9psrbsb.md) | minor | 2024-02-05 14:42 UTC | 2024-02-05 22:38 UTC | 7.9 h | resolved |
| [Connection and Feature Issues](https://rewindex.com/company/help-scout/incidents/qkflsblck01h.md) | minor | 2024-02-05 23:57 UTC | 2024-02-07 16:21 UTC | 40 h | resolved |
| [Degraded performance across the app](https://rewindex.com/company/help-scout/incidents/0v3rfdvp0pff.md) | none | 2024-02-26 16:30 UTC | 2024-02-26 16:30 UTC | 0 min | resolved |
| [Web App Connection Timeouts](https://rewindex.com/company/help-scout/incidents/r3b1d8nd0f6c.md) | none | 2024-02-29 16:45 UTC | 2024-02-29 16:45 UTC | 0 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/f8tyg0bhbddg.md) | maintenance | 2024-02-06 08:00 UTC | 2024-02-06 08:30 UTC | 30 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/m8zn45czbp79.md) | maintenance | 2024-02-07 06:00 UTC | 2024-02-07 06:30 UTC | 30 min | resolved |

## Cite this

Help Scout posted 4 status incidents in February 2024 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2024/02
- Citation: Help Scout, “Help Scout in February 2024” (2024-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2024/02 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in February 2024 (2024-02-01)](https://rewindex.com/company/help-scout/2024/02)`


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Canonical: https://rewindex.com/company/help-scout/2024/02 · Markdown: https://rewindex.com/company/help-scout/2024/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:28:52.486Z