# Help Scout in November 2023: incidents, uptime and changes

> Help Scout in November 2023: 5 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2023/11
Last updated: 2023-12-01T00:00:00Z

- Incidents posted: 5 (major/critical: 0) · Maintenance: 3
- By vendor impact label: minor 5
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.55% free of any incident; outage time 0 min, incident time 3 h 14 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2023](https://rewindex.com/company/help-scout/2023/10.md) · Next: [December 2023](https://rewindex.com/company/help-scout/2023/12.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Apps Platform: Error Loading Content](https://rewindex.com/company/help-scout/incidents/jhdvymxcdp99.md) | minor | 2023-11-07 12:00 UTC | 2023-11-07 12:00 UTC | 0 min | resolved |
| [Issues with third-party service provider for AI](https://rewindex.com/company/help-scout/incidents/lb7f7f9p51wq.md) | minor | 2023-11-08 14:22 UTC | 2023-11-08 16:04 UTC | 1.7 h | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/6zcg1mznnd9t.md) | minor | 2023-11-16 02:33 UTC | 2023-11-16 02:40 UTC | 7 min | resolved |
| [Slow Page Loads](https://rewindex.com/company/help-scout/incidents/v3xbbk7tm25r.md) | minor | 2023-11-16 16:10 UTC | 2023-11-16 16:52 UTC | 42 min | resolved |
| [Web App Connection Timeouts](https://rewindex.com/company/help-scout/incidents/0xvr9wg5fw95.md) | minor | 2023-11-28 16:33 UTC | 2023-11-28 17:16 UTC | 43 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/d3z4vy1r8bqw.md) | maintenance | 2023-11-11 14:00 UTC | 2023-11-11 14:30 UTC | 30 min | resolved |
| [\[Scheduled\] Scheduled SupportAgent Maintenance](https://rewindex.com/company/help-scout/incidents/rxzv39zv8flc.md) | maintenance | 2023-11-13 10:00 UTC | 2023-11-13 11:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Scheduled SupportAgent Maintenance](https://rewindex.com/company/help-scout/incidents/ckx47thzm303.md) | maintenance | 2023-11-16 10:01 UTC | 2023-11-16 10:22 UTC | 21 min | resolved |

## Cite this

Help Scout posted 5 status incidents in November 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2023/11
- Citation: Help Scout, “Help Scout in November 2023” (2023-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2023/11 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in November 2023 (2023-11-01)](https://rewindex.com/company/help-scout/2023/11)`


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Canonical: https://rewindex.com/company/help-scout/2023/11 · Markdown: https://rewindex.com/company/help-scout/2023/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:34:01.663Z