# Help Scout in August 2023: incidents, uptime and changes

> Help Scout in August 2023: 4 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2023/08
Last updated: 2023-09-01T00:00:00Z

- Incidents posted: 4 (major/critical: 0) · Maintenance: 2
- By vendor impact label: minor 2, none 2
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.79% free of any incident; outage time 0 min, incident time 1 h 31 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [July 2023](https://rewindex.com/company/help-scout/2023/07.md) · Next: [October 2023](https://rewindex.com/company/help-scout/2023/10.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Degraded performance](https://rewindex.com/company/help-scout/incidents/kd68jg09r77h.md) | minor | 2023-08-07 00:09 UTC | 2023-08-07 00:50 UTC | 41 min | resolved |
| [Degraded Performance](https://rewindex.com/company/help-scout/incidents/826rz650dh61.md) | none | 2023-08-13 00:09 UTC | 2023-08-13 00:09 UTC | 0 min | resolved |
| [Closed folder was loading blank page](https://rewindex.com/company/help-scout/incidents/q1ylk1l1zn0f.md) | none | 2023-08-15 18:26 UTC | 2023-08-15 18:26 UTC | 0 min | resolved |
| [Possible Webhook Delays](https://rewindex.com/company/help-scout/incidents/htzgfg5sk62n.md) | minor | 2023-08-29 21:51 UTC | 2023-08-29 22:41 UTC | 50 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/spdx7qny1n1l.md) | maintenance | 2023-08-05 12:00 UTC | 2023-08-05 12:30 UTC | 30 min | resolved |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/tx36tx2fkcft.md) | maintenance | 2023-08-19 13:01 UTC | 2023-08-19 14:00 UTC | 59 min | resolved |

## Cite this

Help Scout posted 4 status incidents in August 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2023/08
- Citation: Help Scout, “Help Scout in August 2023” (2023-08-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2023/08 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in August 2023 (2023-08-01)](https://rewindex.com/company/help-scout/2023/08)`


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Canonical: https://rewindex.com/company/help-scout/2023/08 · Markdown: https://rewindex.com/company/help-scout/2023/08.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:56:52.536Z