# Help Scout in July 2023: incidents, uptime and changes

> Help Scout in July 2023: 2 incidents on its status page (1 major or critical), 99.49% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2023/07
Last updated: 2023-08-01T00:00:00Z

- Incidents posted: 2 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 1
- Uptime (vendor-reported): 99.49% free of major/critical incidents, 99.44% free of any incident; outage time 3 h 47 min, incident time 4 h 7 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2023](https://rewindex.com/company/help-scout/2023/06.md) · Next: [August 2023](https://rewindex.com/company/help-scout/2023/08.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Conversations not populating in Closed folder or search](https://rewindex.com/company/help-scout/incidents/s15vhnm5xb99.md) | major | 2023-07-20 14:49 UTC | 2023-07-20 18:36 UTC | 3.8 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Conversations not populating in Closed folder or search](https://rewindex.com/company/help-scout/incidents/s15vhnm5xb99.md) | major | 2023-07-20 14:49 UTC | 2023-07-20 18:36 UTC | 3.8 h | resolved |
| [Degraded performance](https://rewindex.com/company/help-scout/incidents/dsss1p9qs7jb.md) | minor | 2023-07-31 00:27 UTC | 2023-07-31 00:47 UTC | 20 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/jtk7r7bf33pv.md) | maintenance | 2023-07-08 12:02 UTC | 2023-07-08 13:00 UTC | 58 min | resolved |

## Cite this

Help Scout posted 2 status incidents in July 2023 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2023/07
- Citation: Help Scout, “Help Scout in July 2023” (2023-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2023/07 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in July 2023 (2023-07-01)](https://rewindex.com/company/help-scout/2023/07)`


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Canonical: https://rewindex.com/company/help-scout/2023/07 · Markdown: https://rewindex.com/company/help-scout/2023/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:34:33.419Z