# Help Scout in February 2023: incidents, uptime and changes

> Help Scout in February 2023: 1 incident on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2023/02
Last updated: 2023-03-01T00:00:00Z

- Incidents posted: 1 (major/critical: 0) · Maintenance: 1
- By vendor impact label: minor 1
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.77% free of any incident; outage time 0 min, incident time 1 h 29 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [January 2023](https://rewindex.com/company/help-scout/2023/01.md) · Next: [March 2023](https://rewindex.com/company/help-scout/2023/03.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Email Delays](https://rewindex.com/company/help-scout/incidents/qyp7rrwjp4cg.md) | minor | 2023-02-13 11:28 UTC | 2023-02-13 12:57 UTC | 1.5 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Scheduled Database Maintenance](https://rewindex.com/company/help-scout/incidents/cwht67n3dsmx.md) | maintenance | 2023-02-25 14:02 UTC | 2023-02-25 14:30 UTC | 28 min | resolved |

## Cite this

Help Scout posted 1 status incident in February 2023 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2023/02
- Citation: Help Scout, “Help Scout in February 2023” (2023-02-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2023/02 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in February 2023 (2023-02-01)](https://rewindex.com/company/help-scout/2023/02)`


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Canonical: https://rewindex.com/company/help-scout/2023/02 · Markdown: https://rewindex.com/company/help-scout/2023/02.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:59:55.821Z