# Help Scout in December 2021: incidents, uptime and changes

> Help Scout in December 2021: 2 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2021/12
Last updated: 2022-01-01T00:00:00Z

- Incidents posted: 2 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 2
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.29% free of any incident; outage time 0 min, incident time 5 h 13 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [November 2021](https://rewindex.com/company/help-scout/2021/11.md) · Next: [January 2022](https://rewindex.com/company/help-scout/2022/01.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Degraded performance due to issues with our cloud computing service](https://rewindex.com/company/help-scout/incidents/hp136rgypgn2.md) | minor | 2021-12-07 19:00 UTC | 2021-12-07 23:47 UTC | 4.8 h | resolved |
| [Outbound email delivery may be delayed for some customers](https://rewindex.com/company/help-scout/incidents/hrkfb5473jrt.md) | minor | 2021-12-22 12:46 UTC | 2021-12-22 13:12 UTC | 26 min | resolved |

## Cite this

Help Scout posted 2 status incidents in December 2021 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2021/12
- Citation: Help Scout, “Help Scout in December 2021” (2021-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2021/12 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in December 2021 (2021-12-01)](https://rewindex.com/company/help-scout/2021/12)`


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Canonical: https://rewindex.com/company/help-scout/2021/12 · Markdown: https://rewindex.com/company/help-scout/2021/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:03:46.186Z