# Help Scout in September 2020: incidents, uptime and changes

> Help Scout in September 2020: 3 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2020/09
Last updated: 2020-10-01T00:00:00Z

- Incidents posted: 3 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 3
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.71% free of any incident; outage time 0 min, incident time 2 h 5 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2020](https://rewindex.com/company/help-scout/2020/08.md) · Next: [October 2020](https://rewindex.com/company/help-scout/2020/10.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/0ntynbbtwymf.md) | minor | 2020-09-11 10:41 UTC | 2020-09-11 10:58 UTC | 17 min | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/rzlx0dqbvxhs.md) | minor | 2020-09-24 14:01 UTC | 2020-09-24 14:27 UTC | 26 min | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/txpj5rd1dmw8.md) | minor | 2020-09-29 10:37 UTC | 2020-09-29 11:59 UTC | 1.4 h | resolved |

## Cite this

Help Scout posted 3 status incidents in September 2020 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2020/09
- Citation: Help Scout, “Help Scout in September 2020” (2020-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2020/09 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in September 2020 (2020-09-01)](https://rewindex.com/company/help-scout/2020/09)`


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Canonical: https://rewindex.com/company/help-scout/2020/09 · Markdown: https://rewindex.com/company/help-scout/2020/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:28:59.160Z