# Help Scout in July 2020: incidents, uptime and changes

> Help Scout in July 2020: 3 incidents on its status page (1 major or critical), 99.80% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2020/07
Last updated: 2020-08-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 2
- Uptime (vendor-reported): 99.80% free of major/critical incidents, 99.44% free of any incident; outage time 1 h 26 min, incident time 4 h 9 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [June 2020](https://rewindex.com/company/help-scout/2020/06.md) · Next: [August 2020](https://rewindex.com/company/help-scout/2020/08.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/sqr57h5yp8xs.md) | major | 2020-07-06 20:54 UTC | 2020-07-06 22:20 UTC | 1.4 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/sqr57h5yp8xs.md) | major | 2020-07-06 20:54 UTC | 2020-07-06 22:20 UTC | 1.4 h | resolved |
| [Connections Issues](https://rewindex.com/company/help-scout/incidents/ldg9ky4wnzs1.md) | minor | 2020-07-16 14:14 UTC | 2020-07-16 16:15 UTC | 2.0 h | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/rlhnx87clbsf.md) | minor | 2020-07-24 13:51 UTC | 2020-07-24 14:33 UTC | 42 min | resolved |

## Cite this

Help Scout posted 3 status incidents in July 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2020/07
- Citation: Help Scout, “Help Scout in July 2020” (2020-07-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2020/07 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in July 2020 (2020-07-01)](https://rewindex.com/company/help-scout/2020/07)`


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Canonical: https://rewindex.com/company/help-scout/2020/07 · Markdown: https://rewindex.com/company/help-scout/2020/07.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:41:02.911Z