# Help Scout in April 2020: incidents, uptime and changes

> Help Scout in April 2020: 4 incidents on its status page (1 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2020/04
Last updated: 2020-05-01T00:00:00Z

- Incidents posted: 4 (major/critical: 1) · Maintenance: 1
- By vendor impact label: critical 1, minor 2, none 1
- Uptime (vendor-reported): 99.94% free of major/critical incidents, 99.65% free of any incident; outage time 24 min, incident time 2 h 27 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2020](https://rewindex.com/company/help-scout/2020/03.md) · Next: [May 2020](https://rewindex.com/company/help-scout/2020/05.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/2jd7pl554w4n.md) | critical | 2020-04-28 17:22 UTC | 2020-04-28 17:46 UTC | 24 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help Scout App Delays](https://rewindex.com/company/help-scout/incidents/2ykgwbxr4bvl.md) | none | 2020-04-14 11:30 UTC | 2020-04-14 11:30 UTC | 0 min | resolved |
| [Docs site connection errors](https://rewindex.com/company/help-scout/incidents/f4r7c5qqhqf4.md) | minor | 2020-04-18 14:46 UTC | 2020-04-18 15:13 UTC | 27 min | resolved |
| [Beacon errors](https://rewindex.com/company/help-scout/incidents/mjtwzyk1l4ns.md) | minor | 2020-04-23 23:53 UTC | 2020-04-24 01:29 UTC | 1.6 h | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/2jd7pl554w4n.md) | critical | 2020-04-28 17:22 UTC | 2020-04-28 17:46 UTC | 24 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Database Maintenance](https://rewindex.com/company/help-scout/incidents/fpn6h1s6m9ll.md) | maintenance | 2020-04-04 12:00 UTC | 2020-04-04 12:22 UTC | 22 min | resolved |

## Cite this

Help Scout posted 4 status incidents in April 2020 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2020/04
- Citation: Help Scout, “Help Scout in April 2020” (2020-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2020/04 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in April 2020 (2020-04-01)](https://rewindex.com/company/help-scout/2020/04)`


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Canonical: https://rewindex.com/company/help-scout/2020/04 · Markdown: https://rewindex.com/company/help-scout/2020/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T21:43:28.292Z