# Help Scout in December 2019: incidents, uptime and changes

> Help Scout in December 2019: 2 incidents on its status page (2 major or critical), 99.79% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2019/12
Last updated: 2020-01-01T00:00:00Z

- Incidents posted: 2 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 1, major 1
- Uptime (vendor-reported): 99.79% free of major/critical incidents, 99.79% free of any incident; outage time 1 h 30 min, incident time 1 h 30 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2019](https://rewindex.com/company/help-scout/2019/10.md) · Next: [January 2020](https://rewindex.com/company/help-scout/2020/01.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs Errors](https://rewindex.com/company/help-scout/incidents/2n3pfdy4m1pz.md) | critical | 2019-12-02 16:04 UTC | 2019-12-02 17:19 UTC | 1.3 h | resolved |
| [Help Scout App Delays](https://rewindex.com/company/help-scout/incidents/5jsjp47g1m68.md) | major | 2019-12-23 17:45 UTC | 2019-12-23 18:00 UTC | 15 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Docs Errors](https://rewindex.com/company/help-scout/incidents/2n3pfdy4m1pz.md) | critical | 2019-12-02 16:04 UTC | 2019-12-02 17:19 UTC | 1.3 h | resolved |
| [Help Scout App Delays](https://rewindex.com/company/help-scout/incidents/5jsjp47g1m68.md) | major | 2019-12-23 17:45 UTC | 2019-12-23 18:00 UTC | 15 min | resolved |

## Cite this

Help Scout posted 2 status incidents in December 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2019/12
- Citation: Help Scout, “Help Scout in December 2019” (2019-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2019/12 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in December 2019 (2019-12-01)](https://rewindex.com/company/help-scout/2019/12)`


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Canonical: https://rewindex.com/company/help-scout/2019/12 · Markdown: https://rewindex.com/company/help-scout/2019/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:50:17.192Z