# Help Scout in April 2019: incidents, uptime and changes

> Help Scout in April 2019: 3 incidents on its status page (1 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2019/04
Last updated: 2019-05-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 1
- By vendor impact label: major 1, minor 2
- Uptime (vendor-reported): 99.94% free of major/critical incidents, 99.74% free of any incident; outage time 24 min, incident time 1 h 49 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2019](https://rewindex.com/company/help-scout/2019/03.md) · Next: [May 2019](https://rewindex.com/company/help-scout/2019/05.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/c7xbjw8gnspf.md) | major | 2019-04-03 15:43 UTC | 2019-04-03 16:07 UTC | 24 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/c7xbjw8gnspf.md) | major | 2019-04-03 15:43 UTC | 2019-04-03 16:07 UTC | 24 min | resolved |
| [Mobile App Issues](https://rewindex.com/company/help-scout/incidents/d3d8wylq5pp3.md) | minor | 2019-04-17 20:19 UTC | 2019-04-17 20:30 UTC | 11 min | resolved |
| [Issues with viewing attachments](https://rewindex.com/company/help-scout/incidents/5j93xg73ln90.md) | minor | 2019-04-18 18:01 UTC | 2019-04-18 19:15 UTC | 1.2 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] \[Scheduled\] Database Maintenance](https://rewindex.com/company/help-scout/incidents/kw3k2v04xbt0.md) | maintenance | 2019-04-27 12:00 UTC | 2019-04-27 12:30 UTC | 30 min | resolved |

## Cite this

Help Scout posted 3 status incidents in April 2019 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2019/04
- Citation: Help Scout, “Help Scout in April 2019” (2019-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2019/04 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in April 2019 (2019-04-01)](https://rewindex.com/company/help-scout/2019/04)`


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Canonical: https://rewindex.com/company/help-scout/2019/04 · Markdown: https://rewindex.com/company/help-scout/2019/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T12:53:56.516Z