# Help Scout in March 2019: incidents, uptime and changes

> Help Scout in March 2019: 5 incidents on its status page (2 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2019/03
Last updated: 2019-04-01T00:00:00Z

- Incidents posted: 5 (major/critical: 2) · Maintenance: 0
- By vendor impact label: critical 2, minor 3
- Uptime (vendor-reported): 99.94% free of major/critical incidents, 99.63% free of any incident; outage time 26 min, incident time 2 h 44 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2019](https://rewindex.com/company/help-scout/2019/02.md) · Next: [April 2019](https://rewindex.com/company/help-scout/2019/04.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Timeouts](https://rewindex.com/company/help-scout/incidents/gk6ddmhtzw4s.md) | critical | 2019-03-13 15:07 UTC | 2019-03-13 15:24 UTC | 17 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/9w28ymc1lykx.md) | critical | 2019-03-13 18:58 UTC | 2019-03-13 19:07 UTC | 9 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Timeouts](https://rewindex.com/company/help-scout/incidents/gk6ddmhtzw4s.md) | critical | 2019-03-13 15:07 UTC | 2019-03-13 15:24 UTC | 17 min | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/9w28ymc1lykx.md) | critical | 2019-03-13 18:58 UTC | 2019-03-13 19:07 UTC | 9 min | resolved |
| [Connection Errors](https://rewindex.com/company/help-scout/incidents/d6vfv5hz92t1.md) | minor | 2019-03-19 14:52 UTC | 2019-03-19 15:54 UTC | 1.0 h | resolved |
| [Slow Page Loads](https://rewindex.com/company/help-scout/incidents/j0t1v0671s7x.md) | minor | 2019-03-22 17:06 UTC | 2019-03-22 17:22 UTC | 16 min | resolved |
| [Connection Errors](https://rewindex.com/company/help-scout/incidents/gmmrxgr15hw9.md) | minor | 2019-03-25 15:20 UTC | 2019-03-25 16:20 UTC | 1.0 h | resolved |

## Cite this

Help Scout posted 5 status incidents in March 2019 (2 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2019/03
- Citation: Help Scout, “Help Scout in March 2019” (2019-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2019/03 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in March 2019 (2019-03-01)](https://rewindex.com/company/help-scout/2019/03)`


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Canonical: https://rewindex.com/company/help-scout/2019/03 · Markdown: https://rewindex.com/company/help-scout/2019/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:14:59.081Z