# Help Scout in September 2018: incidents, uptime and changes

> Help Scout in September 2018: 4 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2018/09
Last updated: 2018-10-01T00:00:00Z

- Incidents posted: 4 (major/critical: 0) · Maintenance: 2
- By vendor impact label: minor 3, none 1
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.69% free of any incident; outage time 0 min, incident time 2 h 10 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [August 2018](https://rewindex.com/company/help-scout/2018/08.md) · Next: [November 2018](https://rewindex.com/company/help-scout/2018/11.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/dxhxzkyv3148.md) | minor | 2018-09-04 09:05 UTC | 2018-09-04 09:28 UTC | 23 min | resolved |
| [Outbound Email Delay](https://rewindex.com/company/help-scout/incidents/4h19fs80hkgb.md) | minor | 2018-09-13 16:50 UTC | 2018-09-13 17:19 UTC | 29 min | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/430xwm478jlt.md) | none | 2018-09-20 21:36 UTC | 2018-09-20 21:36 UTC | 0 min | resolved |
| [Live Chat Issues](https://rewindex.com/company/help-scout/incidents/y652v6zwh0ww.md) | minor | 2018-09-24 16:35 UTC | 2018-09-24 17:53 UTC | 1.3 h | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Chat Maintenance](https://rewindex.com/company/help-scout/incidents/mz7181q1gqdv.md) | maintenance | 2018-09-04 18:25 UTC | 2018-09-04 19:46 UTC | 1.4 h | resolved |
| [\[Scheduled\] Database Maintenance](https://rewindex.com/company/help-scout/incidents/zvj5m398qvrz.md) | maintenance | 2018-09-08 12:00 UTC | 2018-09-08 12:20 UTC | 20 min | resolved |

## Cite this

Help Scout posted 4 status incidents in September 2018 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2018/09
- Citation: Help Scout, “Help Scout in September 2018” (2018-09-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2018/09 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in September 2018 (2018-09-01)](https://rewindex.com/company/help-scout/2018/09)`


---
Canonical: https://rewindex.com/company/help-scout/2018/09 · Markdown: https://rewindex.com/company/help-scout/2018/09.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:52:44.932Z