# Help Scout in April 2018: incidents, uptime and changes

> Help Scout in April 2018: 3 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2018/04
Last updated: 2018-05-01T00:00:00Z

- Incidents posted: 3 (major/critical: 0) · Maintenance: 0
- By vendor impact label: minor 3
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.71% free of any incident; outage time 0 min, incident time 2 h 4 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [March 2018](https://rewindex.com/company/help-scout/2018/03.md) · Next: [May 2018](https://rewindex.com/company/help-scout/2018/05.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/ddj4727krkfp.md) | minor | 2018-04-03 18:48 UTC | 2018-04-03 18:56 UTC | 8 min | resolved |
| [Docs: Images Missing](https://rewindex.com/company/help-scout/incidents/279zgnsy6f67.md) | minor | 2018-04-11 13:57 UTC | 2018-04-11 15:06 UTC | 1.1 h | resolved |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/t3v5hmy8mtbf.md) | minor | 2018-04-15 15:18 UTC | 2018-04-15 16:05 UTC | 47 min | resolved |

## Cite this

Help Scout posted 3 status incidents in April 2018 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2018/04
- Citation: Help Scout, “Help Scout in April 2018” (2018-04-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2018/04 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in April 2018 (2018-04-01)](https://rewindex.com/company/help-scout/2018/04)`


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Canonical: https://rewindex.com/company/help-scout/2018/04 · Markdown: https://rewindex.com/company/help-scout/2018/04.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:51:16.951Z