# Help Scout in December 2017: incidents, uptime and changes

> Help Scout in December 2017: 3 incidents on its status page (1 major or critical), 99.97% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2017/12
Last updated: 2018-01-01T00:00:00Z

- Incidents posted: 3 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 2
- Uptime (vendor-reported): 99.97% free of major/critical incidents, 99.61% free of any incident; outage time 13 min, incident time 2 h 51 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2017](https://rewindex.com/company/help-scout/2017/10.md) · Next: [January 2018](https://rewindex.com/company/help-scout/2018/01.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/jwxjtnn0yrqr.md) | major | 2017-12-04 22:11 UTC | 2017-12-04 22:24 UTC | 13 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Issues](https://rewindex.com/company/help-scout/incidents/jwxjtnn0yrqr.md) | major | 2017-12-04 22:11 UTC | 2017-12-04 22:24 UTC | 13 min | resolved |
| [Degraded Performance](https://rewindex.com/company/help-scout/incidents/8tnkjxz8yhty.md) | minor | 2017-12-08 14:51 UTC | 2017-12-08 15:00 UTC | 9 min | resolved |
| [Search and Folder Issues](https://rewindex.com/company/help-scout/incidents/6mprq8qrn59l.md) | minor | 2017-12-20 21:11 UTC | 2017-12-20 23:40 UTC | 2.5 h | resolved |

## Cite this

Help Scout posted 3 status incidents in December 2017 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2017/12
- Citation: Help Scout, “Help Scout in December 2017” (2017-12-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2017/12 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in December 2017 (2017-12-01)](https://rewindex.com/company/help-scout/2017/12)`


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Canonical: https://rewindex.com/company/help-scout/2017/12 · Markdown: https://rewindex.com/company/help-scout/2017/12.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:59:26.357Z