# Help Scout in March 2017: incidents, uptime and changes

> Help Scout in March 2017: 2 incidents on its status page (0 major or critical), 100% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2017/03
Last updated: 2017-04-01T00:00:00Z

- Incidents posted: 2 (major/critical: 0) · Maintenance: 3
- By vendor impact label: minor 1, none 1
- Uptime (vendor-reported): 100% free of major/critical incidents, 99.93% free of any incident; outage time 0 min, incident time 29 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [February 2017](https://rewindex.com/company/help-scout/2017/02.md) · Next: [May 2017](https://rewindex.com/company/help-scout/2017/05.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Slow Page Loads](https://rewindex.com/company/help-scout/incidents/tzpdy5x2hy59.md) | minor | 2017-03-03 11:25 UTC | 2017-03-03 11:54 UTC | 29 min | resolved |
| [Attachment issues](https://rewindex.com/company/help-scout/incidents/9f7sw809b8qs.md) | none | 2017-03-09 22:16 UTC | 2017-03-09 22:44 UTC | 28 min | resolved |

## Maintenance

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [\[Scheduled\] Database restart](https://rewindex.com/company/help-scout/incidents/xq5xhm123lng.md) | maintenance | 2017-03-04 04:00 UTC | 2017-03-04 04:13 UTC | 13 min | resolved |
| [\[Scheduled\] Reports Maintenance Window](https://rewindex.com/company/help-scout/incidents/gyggjg7x13yq.md) | maintenance | 2017-03-04 09:00 UTC | 2017-03-04 10:00 UTC | 1.0 h | resolved |
| [\[Scheduled\] Database Restart](https://rewindex.com/company/help-scout/incidents/zkx48qnpz94c.md) | maintenance | 2017-03-19 01:14 UTC | 2017-03-19 01:18 UTC | 4 min | resolved |

## Cite this

Help Scout posted 2 status incidents in March 2017 (0 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2017/03
- Citation: Help Scout, “Help Scout in March 2017” (2017-03-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2017/03 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in March 2017 (2017-03-01)](https://rewindex.com/company/help-scout/2017/03)`


---
Canonical: https://rewindex.com/company/help-scout/2017/03 · Markdown: https://rewindex.com/company/help-scout/2017/03.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T13:14:25.335Z