# Help Scout in November 2016: incidents, uptime and changes

> Help Scout in November 2016: 1 incident on its status page (1 major or critical), 99.94% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2016/11
Last updated: 2016-12-01T00:00:00Z

- Incidents posted: 1 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1
- Uptime (vendor-reported): 99.94% free of major/critical incidents, 99.94% free of any incident; outage time 22 min, incident time 22 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [October 2016](https://rewindex.com/company/help-scout/2016/10.md) · Next: [January 2017](https://rewindex.com/company/help-scout/2017/01.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help desk API issues](https://rewindex.com/company/help-scout/incidents/sky5hkyzl8wy.md) | major | 2016-11-17 17:25 UTC | 2016-11-17 17:47 UTC | 22 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Help desk API issues](https://rewindex.com/company/help-scout/incidents/sky5hkyzl8wy.md) | major | 2016-11-17 17:25 UTC | 2016-11-17 17:47 UTC | 22 min | resolved |

## Cite this

Help Scout posted 1 status incident in November 2016 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2016/11
- Citation: Help Scout, “Help Scout in November 2016” (2016-11-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2016/11 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in November 2016 (2016-11-01)](https://rewindex.com/company/help-scout/2016/11)`


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Canonical: https://rewindex.com/company/help-scout/2016/11 · Markdown: https://rewindex.com/company/help-scout/2016/11.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:08:53.262Z