# Help Scout in October 2016: incidents, uptime and changes

> Help Scout in October 2016: 2 incidents on its status page (1 major or critical), 99.98% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2016/10
Last updated: 2016-11-01T00:00:00Z

- Incidents posted: 2 (major/critical: 1) · Maintenance: 0
- By vendor impact label: major 1, minor 1
- Uptime (vendor-reported): 99.98% free of major/critical incidents, 99.89% free of any incident; outage time 8 min, incident time 48 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [September 2016](https://rewindex.com/company/help-scout/2016/09.md) · Next: [November 2016](https://rewindex.com/company/help-scout/2016/11.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [500 Errors](https://rewindex.com/company/help-scout/incidents/jtcx13fjypkg.md) | major | 2016-10-12 14:13 UTC | 2016-10-12 14:21 UTC | 8 min | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [500 Errors](https://rewindex.com/company/help-scout/incidents/jtcx13fjypkg.md) | major | 2016-10-12 14:13 UTC | 2016-10-12 14:21 UTC | 8 min | resolved |
| [Inbound Email Delay](https://rewindex.com/company/help-scout/incidents/lwlnkxw6jr9w.md) | minor | 2016-10-28 16:50 UTC | 2016-10-28 17:30 UTC | 40 min | resolved |

## Cite this

Help Scout posted 2 status incidents in October 2016 (1 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2016/10
- Citation: Help Scout, “Help Scout in October 2016” (2016-10-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2016/10 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in October 2016 (2016-10-01)](https://rewindex.com/company/help-scout/2016/10)`


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Canonical: https://rewindex.com/company/help-scout/2016/10 · Markdown: https://rewindex.com/company/help-scout/2016/10.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:38:02.717Z