# Help Scout in May 2016: incidents, uptime and changes

> Help Scout in May 2016: 4 incidents on its status page (3 major or critical), 99.72% free of major or critical incidents (vendor-reported). From Rewindex’s archive of Help Scout’s status, pricing and policy pages.

Canonical: https://rewindex.com/company/help-scout/2016/05
Last updated: 2016-06-01T00:00:00Z

- Incidents posted: 4 (major/critical: 3) · Maintenance: 0
- By vendor impact label: major 3, none 1
- Uptime (vendor-reported): 99.72% free of major/critical incidents, 99.72% free of any incident; outage time 2 h 3 min, incident time 2 h 3 min
- Price changes: 0 · Pricing/legal/trust page changes: 0 · Deprecations: 0 · CVEs: 0
- Previous month: [April 2016](https://rewindex.com/company/help-scout/2016/04.md) · Next: [June 2016](https://rewindex.com/company/help-scout/2016/06.md) · [All months](https://rewindex.com/company/help-scout/reports.md) · [Help Scout](https://rewindex.com/company/help-scout.md)

_Uptime: Derived from the incidents the vendor posted on its own status page, not measured by us. A minute counts as an outage minute when a major or critical incident (as the vendor labelled it) was open; incident minutes include minor ones too. Maintenance and incidents marked "no impact" are left out, overlapping incidents are merged, a resolved incident counts for at most 7 days, and one still open with no resolution counts for at most 24 hours._

## Major and critical incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Errors](https://rewindex.com/company/help-scout/incidents/wm7vnrppbg4p.md) | major | 2016-05-03 15:52 UTC | 2016-05-03 16:03 UTC | 11 min | resolved |
| [Connection errors (continued)](https://rewindex.com/company/help-scout/incidents/59v3643b9h4g.md) | major | 2016-05-03 16:06 UTC | 2016-05-03 16:22 UTC | 16 min | resolved |
| [Web App Connection Timeouts](https://rewindex.com/company/help-scout/incidents/mt7b4q1l5ngz.md) | major | 2016-05-20 14:38 UTC | 2016-05-20 16:14 UTC | 1.6 h | resolved |

## All incidents

| Incident | Impact (vendor label) | Started (UTC) | Resolved (UTC) | Duration | Status |
| --- | --- | --- | --- | --- | --- |
| [Connection Errors](https://rewindex.com/company/help-scout/incidents/wm7vnrppbg4p.md) | major | 2016-05-03 15:52 UTC | 2016-05-03 16:03 UTC | 11 min | resolved |
| [Connection errors (continued)](https://rewindex.com/company/help-scout/incidents/59v3643b9h4g.md) | major | 2016-05-03 16:06 UTC | 2016-05-03 16:22 UTC | 16 min | resolved |
| [\[Scheduled\] Service updates (no expected downtime)](https://rewindex.com/company/help-scout/incidents/l2n2vbyh1yj7.md) | none | 2016-05-04 05:01 UTC | 2016-05-04 06:22 UTC | 1.4 h | resolved |
| [Web App Connection Timeouts](https://rewindex.com/company/help-scout/incidents/mt7b4q1l5ngz.md) | major | 2016-05-20 14:38 UTC | 2016-05-20 16:14 UTC | 1.6 h | resolved |

## Cite this

Help Scout posted 4 status incidents in May 2016 (3 major or critical); 0 price changes and 0 notable page changes observed.

- Canonical URL: https://rewindex.com/company/help-scout/2016/05
- Citation: Help Scout, “Help Scout in May 2016” (2016-05-01 00:00 UTC). Archived by Rewindex: https://rewindex.com/company/help-scout/2016/05 (CC BY 4.0).
- Markdown link: `[Help Scout: Help Scout in May 2016 (2016-05-01)](https://rewindex.com/company/help-scout/2016/05)`


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Canonical: https://rewindex.com/company/help-scout/2016/05 · Markdown: https://rewindex.com/company/help-scout/2016/05.md · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:38:01.809Z