# Heap: Heap Connect Syncs: Possibility Of Stale Data

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-20 01:21 UTC · Resolved: 2025-11-20 04:22 UTC · Duration: 3.0 h
- Updates: 4 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/95hgxqt500mf](https://stspg.io/95hgxqt500mf)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2025-11-20 01:21 UTC: We are experiencing latency in our upstream data source. Syncs running during this period may have stale data. We will post an update within the hour.
- **identified** 2025-11-20 01:21 UTC: We are continuing to work on a fix for this issue.
- **monitoring** 2025-11-20 02:19 UTC: A fix has been implemented and we are monitoring results.
- **resolved** 2025-11-20 04:22 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/zn0s8xw1ggd0 · Markdown: https://rewindex.com/company/heap/incidents/zn0s8xw1ggd0.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/zn0s8xw1ggd0 · Generated 2026-10-18T11:40:11.801Z