# Heap: Elevated error rates and dashboard errors

> Heap status incident “Elevated error rates and dashboard errors” on 2015-09-28: impact none (vendor’s label), 41 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/heap/incidents/zhd2786ygc6z
Last updated: 2015-09-29T00:29:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2015-09-28 23:48 UTC · Resolved: 2015-09-29 00:29 UTC · Duration: 41 min
- Updates: 1
- [Vendor status page: https://status.heap.io/incidents/zhd2786ygc6z](https://status.heap.io/incidents/zhd2786ygc6z)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **resolved** 2015-09-29 00:29 UTC: The dashboard and collector are now fully available. During the period between 4:40pm and 4:54pm PDT, certain dashboard pages were unavailable, and the collector endpoint had significantly elevated error rates and latency. The root cause was a maintenance task that obtained an exclusive lock on a metadata table, blocking other queries from completing. We have suspended the task pending implementation and verification of a fix.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Heap, started 2015-09-28 23:48 UTC, resolved after 41 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/heap/incidents/zhd2786ygc6z
- Citation: Heap, “Elevated error rates and dashboard errors” (2015-09-28 23:48 UTC). Archived by Rewindex: https://rewindex.com/company/heap/incidents/zhd2786ygc6z (CC BY 4.0).
- Markdown link: `[Heap: Elevated error rates and dashboard errors (2015-09-28)](https://rewindex.com/company/heap/incidents/zhd2786ygc6z)`


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Canonical: https://rewindex.com/company/heap/incidents/zhd2786ygc6z · Markdown: https://rewindex.com/company/heap/incidents/zhd2786ygc6z.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/zhd2786ygc6z · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T15:43:27.625Z