# Heap: Heap Connect Sync Delays for EU customers on Snowflake

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2025-11-27 16:36 UTC · Resolved: 2025-11-28 04:39 UTC · Duration: 12 h
- Updates: 3 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/k50plpqvffgz](https://stspg.io/k50plpqvffgz)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **identified** 2025-11-27 16:36 UTC: We are investigating an issue impacting Connect syncs to Snowflake in the EU region. Data collection is unaffected, and no data has been lost.
- **monitoring** 2025-11-28 02:55 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-11-28 04:39 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/yw2kfz8x17h1 · Markdown: https://rewindex.com/company/heap/incidents/yw2kfz8x17h1.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/yw2kfz8x17h1 · Generated 2026-10-18T09:43:47.136Z