# Heap: Heap Connect Sync Delays (Bigquery)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-05-29 12:26 UTC · Resolved: 2026-05-29 17:32 UTC · Duration: 5.1 h
- Updates: 4 · Affected components: Heap Connect
- [Vendor status page: https://stspg.io/6wn014vpnch7](https://stspg.io/6wn014vpnch7)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-05-29 12:26 UTC: We are currently experiencing delays for Connect Syncs. Bigquery environments appear to be affected.  Our engineering team is currently working to identify a root cause and implement a solution. We will post an update in 2 hours.
- **investigating** 2026-05-29 14:38 UTC: We are continuing to investigate the issue. We will post an update in 2 hours.
- **monitoring** 2026-05-29 15:05 UTC: We have deployed a fix and are beginning to catchup delayed environments.  We will post an update in two hours, or resolve the incident if all environments have recovered.
- **resolved** 2026-05-29 17:32 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/yjhrt8lkfmty · Markdown: https://rewindex.com/company/heap/incidents/yjhrt8lkfmty.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/yjhrt8lkfmty · Generated 2026-10-18T09:58:40.006Z