# Heap: User property data delayed in Heap connect syncs  (US customers only)

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-10-14 13:03 UTC · Resolved: 2026-10-14 19:44 UTC · Duration: 6.7 h
- Updates: 2 · Affected components: Heap Connect, App
- [Vendor status page: https://stspg.io/h1yst1k8k08f](https://stspg.io/h1yst1k8k08f)
- [Company: Heap](https://rewindex.com/company/heap.md)

## Timeline of updates

- **investigating** 2026-10-14 13:03 UTC: We are investigating delays in user property updates appearing in the Heap connect syncs for some customers. Our engineering team is working to identify the cause and restore normal processing. Data continues to be collected and no data has been lost.
- **resolved** 2026-10-14 19:44 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/heap/incidents/y0m4h37zgpws · Markdown: https://rewindex.com/company/heap/incidents/y0m4h37zgpws.md · JSON: https://rewindex.com/api/v1/companies/heap/incidents/y0m4h37zgpws · Generated 2026-10-19T23:36:54.939Z